ctg44 Privacy Policy

ctg44 ("we", "us", or "platform") operates a safe and reliable online gaming environment for users in Bangladesh. This privacy policy provides a detailed explanation of what information we collect when you use our website ctg44.cam, why we collect it, how we use it, and how we keep it secure.

By registering on or continuing to use our platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

1. Types of Information Collected

We collect various types of information when you open an account or use any service at ctg44. The details are described below.

1.1 Personal Information Provided Directly

When you register on our platform or carry out any transaction, we may collect the following information:

• Full name and National ID (NID) or passport number (for identity verification)
• Date of birth (to confirm age — for users aged 21 and above only)
• Email address and mobile number
• bKash, Nagad, or Rocket account number (for transactions)
• Residential address
• Account login details (username and encrypted password)

1.2 Technical Information Collected Automatically

When you visit or browse our website, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Cookie and session data
• Date, time, and duration of page visits
• The page you came from (referrer URL)
• Click patterns and information about user behaviour

1.3 Transaction and Gaming Information

• Deposit and withdrawal history and amounts
• Game play records, betting history, and results
• Bonus usage history
• Records of communication with the support team

2. Purpose of Data Collection

ctg44 uses your information only for legitimate and necessary purposes. We never collect excessive or unnecessary information.

2.1 Account Management and Identity Verification

We use the information you provide to create and manage your account, verify your age and identity, and ensure the security of the platform. This is essential for user protection and fraud prevention.

2.2 Processing Financial Transactions

We use payment-related information to process deposits and withdrawals through bKash, Nagad, and Rocket, to ensure the minimum deposit amount of ৳300 and minimum withdrawal of ৳1,000, and to maintain transaction records.

2.3 Service Improvement

• Analysing usage data to improve the platform experience
• Identifying and resolving technical issues
• Testing new games and features
• Improving the quality of customer service

2.4 Communication and Support

We use contact information to communicate with you about account-related matters, to inform you about bonuses and offers, and to operate 24/7 live chat support.

2.5 Compliance with Legal Obligations

We retain information as required by law to comply with Anti-Money Laundering (AML) and Customer Due Diligence (CDD) policies and to prevent fraudulent and deceptive activities.

3. Cookies and Tracking Technology

ctg44 uses cookies and similar technologies that make your browsing experience easier and more effective.

3.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure the core functionality of the site.
• Functional Cookies: Remember your preferences, language settings, and account information.
• Analytics Cookies: Collect site usage statistics to help improve the platform.
• Security Cookies: Detect fraudulent login attempts.

3.2 Cookie Controls

You can disable cookies from your browser settings. Please note that disabling certain essential cookies may affect some important functionality of the site. We automatically delete your session cookies when you log out or close your browser.

4. Sharing Information with Third Parties

We never sell or share your personal information without authorisation. However, information may be shared with the following parties in limited and specific circumstances:

4.1 Payment Processors

Payment information required to process transactions through bKash, Nagad, and Rocket is shared securely with the relevant institutions. These institutions follow their own privacy policies and security standards.

4.2 Technology Providers

Gaming software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other technology partners may receive limited technical information for the purpose of operating games. This information is used solely for game operation purposes.

4.3 Legal Authorities

Necessary information may be provided to the relevant authorities pursuant to a court order, investigation, or legal obligation. This is entirely part of a legal process and we always act in accordance with applicable law.

4.4 Fraud Prevention Agencies

Limited information may be shared with specialised security agencies to prevent money laundering, fraud, and deceptive activities. This is essential to protect the interests of all legitimate users.

5. Data Security and Protection

ctg44 adopts industry-standard technical and organisational measures to ensure the security of your personal information.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmission is secured by 256-bit SSL encryption.
• Password Hashing: Your password is encrypted and stored using industry-standard hashing algorithms.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added security.
• Firewall Protection: Advanced firewall and intrusion detection systems are active at all times.
• Secure Data Centre: Our servers are located in a protected facility with both physical and digital security.

5.2 Organisational Security Measures

• Access to personal information is restricted to authorised personnel only.
• All staff receive regular training on data protection.
• A rapid response plan is in place in the event of a security breach.
• Regular security audits and reviews are conducted.

6. Data Retention Period

We retain your information only for as long as necessary. Retention periods may vary for different types of information:

6.1 Active Account Information

All information is retained while your account remains active. Even after an account is closed, certain information may be retained for a set period due to legal obligations.

6.2 Transaction Records

Financial transaction records are retained for the period required under applicable law. This is essential for compliance with anti-money laundering regulations.

6.3 Inactive Accounts

Information from accounts that have been inactive for an extended period may be reviewed and deleted in accordance with the applicable policy. We will notify you by email before this process takes place.

6.4 Data Deletion Requests

You may contact us to request the deletion of your personal information. However, some information must be retained for a specified period due to legal obligations.

7. User Rights

As a ctg44 user, you have the following rights regarding your own personal information:

7.1 Right to Know

You have the right to know what information we hold about you. You may request details of your personal information through the support team at any time.

7.2 Right to Correction

If any information held in your account is incorrect or incomplete, you may request a correction. Ensuring accurate and up-to-date information is important for both us and you.

7.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, full implementation of this request may not be possible where there are legal obligations, contractual terms, or an active account.

7.4 Right to Object to Processing

You may object to marketing communications or non-essential analytical use. We will address the matter promptly upon receiving your objection.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact us via live chat or email. We will process your request within a reasonable timeframe. After verifying your identity, we will take action in accordance with your request.

8. Privacy of Minors

At the time of registration we confirm through an age verification process that the user meets the required age limit. If we find evidence that a minor has created an account, we will immediately close that account and delete the associated information.

If parents discover that their underage child has registered on our platform, they can contact our support team to request account closure and deletion of all data.

To learn more about responsible gaming, please visit our Responsible Gaming page.

9. Policy Changes

ctg44 reserves the right to modify or update this privacy policy as needed. If significant changes are made to the policy, we will notify you through the following methods:

• Sending a notice to your registered email address
• Displaying a notice on screen when you log in to the platform
• Updating the "Last Updated" date at the top of this page

If you continue to use the platform after the updated policy has been published, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

To learn about our other site policies, please visit the Terms & Conditions and Responsible Gaming pages.

10. Contact Us

If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise your rights regarding your data, please contact us through the following methods:

Your privacy is very important to us. ctg44 is always committed to keeping your information secure.